By Tom Grandy, Founder A great quote from Thomas Jefferson – “If you want something you’ve never had, you must do something you have never

By Tom Grandy, Founder Most reading this article are familiar with the TV show called “Shark Tank”.  It features five self-made multi-millionaires (some billionaires) that

By Tom Grandy, Founder “Look before you leap” is a pretty common phrase.  Translated, it means count the cost before moving forward.  Here is a

By Tom Grandy, Founder If you have never read the book “Who Moved the Cheese”, you should.  It’s a classic, especially in our current pandemic

By Tom Grandy, Founder The lead article talked about things NOT to do on a service call.  There is light at the end of the

By Tom Grandy, Founder Last month we covered the first four, of fourteen things NOT to do on a service.  You will remember these were