Tools for Business

Service Department Management - Live Online

$375.00

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Description

Service Managers are the first line of defense when something goes wrong or a customer needs routine maintenance. A satisfied customer is more valuable than a new one because they'll continue to be loyal to your company. As a result of your great service, they'll recommend you to others.

 

This 8 hour training session is conducted over two days ( one 4 hour session each day).

 

Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.

It’s also an important profit center for your business!

We'll cover different aspects that an effective Service Manager should be aware of.

– Profitable Service Starts With A Solid Foundation! – Demand Service – It’s All About That Price! – Demand Service – Key Performance Indicators – Maintenance Agreements – Creating Lifetime Customers – Maintenance Agreements – Key Performance Indicators – ProfitSMART Activities – Turning On The Cash Flow – Service Department Goal Setting and Motivation – Service Dept. Leadership – Where Are We Going?

Additional information

Service Dept Management - Dates

October 14th and 15th, 2020, November 17th and 18th, 2020, December 14th and 15th, 2020, January 13th and 14th, 2021, February 10th and 11th, 2021, March 10th and 11th, 2021, April 14th and 15th, 2021, May 12th and 13th, 2021, June 16th and 17th, 2021

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Description

Service Managers are the first line of defense when something goes wrong or a customer needs routine maintenance. A satisfied customer is more valuable than a new one because they'll continue to be loyal to your company. As a result of your great service, they'll recommend you to others.

 

This 8 hour training session is conducted over two days ( one 4 hour session each day).

 

Having an effective service department is more than dispatching calls, fixing equipment and keeping customers from complaining.

It’s also an important profit center for your business!

We'll cover different aspects that an effective Service Manager should be aware of.

– Profitable Service Starts With A Solid Foundation! – Demand Service – It’s All About That Price! – Demand Service – Key Performance Indicators – Maintenance Agreements – Creating Lifetime Customers – Maintenance Agreements – Key Performance Indicators – ProfitSMART Activities – Turning On The Cash Flow – Service Department Goal Setting and Motivation – Service Dept. Leadership – Where Are We Going?

Additional information

Service Dept Management - Dates

October 14th and 15th, 2020, November 17th and 18th, 2020, December 14th and 15th, 2020, January 13th and 14th, 2021, February 10th and 11th, 2021, March 10th and 11th, 2021, April 14th and 15th, 2021, May 12th and 13th, 2021, June 16th and 17th, 2021

Reviews

There are no reviews yet.

Be the first to review “Service Department Management – Live Online”

Your email address will not be published. Required fields are marked *

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