Life in wholesale distribution today is fast and furious. Your customers are the lifeblood of your company and you depend on them coming back again an again. The way your employees handle your customers will mean the difference between their increased loyalty or their shopping around.
In distribution you have an opportunity to provide great customer service every time a contractor calls or stops by and needs equipment, parts, or supplies. This one day, fun, interactive and role-playing workshop focuses on dealing with those in the supply house environment.
Your customer service could probably use a tune-up. You owe it to your customers, your staff and yourself to improve this critical component of having a successful business.
Customer service calls might make you cringe, but they don’t have to. When you have the tools to defuse the situation, you can turn a bad call into a happy customer.
Having the knowledge to properly take care of your customers will serve you well in the long run. It will also help your employees properly deal with difficult customers.
“I really enjoyed it, I learned a lot. I would suggest to any business to take this course.” – Dillon Karlen – B & K Electric, Inc., Warner, SD