Providing Great Customer Experience
Every business wants loyal customers who return again and again for your product or service. Unfortunately, many companies find themselves in a bidding war every time their customers need something new. Until we realize customer service alone is no longer sufficient, we are missing a key ingredient to lasting success and a loyal customer base.
If you are an owner or manager, this course will help you evaluate your company to determine what improvements you can make and then meet with your team to discuss. If you are a customer service rep, sales associate, technician, etc., you will gain valuable insight as to the impact each team member makes in providing Great Customer Experience.
Download the manual prior to starting the course
Providing Great Customer Experiences Manual
Lesson 1 – Customer Service vs Customer Experience (6 min)
Lesson 2 – Challenges to Great Customer Experience (12 min)
Lesson 3 – Why Do Customers Leave? (13 min)
Lesson 4 – Ingredients to Great Customer Experience (16 min)
Lesson 5 – Discover What Matters Most (7 min)
Lesson 6 – Leverage Your Distinctions (10 min)
Lesson 7 – Discover Your Why (8 min)
Lesson 8 – Moments of Truth (14 min)
Lesson 9 – Are you GOLD Today? (7 min)
Lesson 10 – The Skill of Listening (9 min)
Lesson 11 – Phone Etiquette (11 min)
Lesson 12 – The Power of Ratings and Reviews (10 min)
NOTE: If the lesson does not launch, you need to log in. Log into your Grandy account by clicking on the People icon in the upper right hand corner. Once you are logged in, you will see your courses listed under your profile. Click on the name of the course and it will take you back to this page.
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