Customer Service

Short Description of the Presentation: One of the toughest jobs in any company is being the customer service representative. This presentation features a radio interview

Every company owner “thinks” they are doing an outstanding job which may, or may not, be true. This presentation has lots of helpful tips on

When it comes to developing customer cheerleaders, the first three minutes of the service call is critical. This presentation covers dozens of practical tips your

If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike

Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the

Every company invests significant amounts of time and money getting the phone to ring. This program covers the next step which is mastering phone call