Profit University - Audio Series


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That's a Wrap

As Profit University comes to a close, Tom and Bill take a look back over some of the series’ greatest hits. From learning about selling to women versus men, to the larger-than-life story of Frank Abagnale, this episode covers a multitude of topics that are both entertaining and educational. Thank you to everyone who showed support to this program through the years.

Carrie Vajko

Green Bay, WI
[email protected]

Creative Business Service
319 N Broadway
Green Bay, WI 54303
[email protected]

No Contact Information Available



Gallagher Benefit Services, Inc.
15 South Main Street, Suite 900
Greenville, South Carolina 29601
[email protected]
(864) 509-6503


NSight Communications


No Pressure Selling LLC
201 W. Orchid Lane
Phoenix, AZ 85021
[email protected]

The Brems Group
550 2nd Street SE
Cedar Rapids, IA 52401
[email protected]

Grandy & Associates LLC
2671 Continental Drive Suite C
Green Bay, WI 54311

[email protected]

6172 Carmel Court
Owensboro, KY 42303

[email protected]

Energy Circle LLC
622 Congress Street
Portland , ME 04101
[email protected]

Foxwood Associates Inc
3079 Essen Road
Green Bay, wi 54311
[email protected]

Design Extensions
701 market Street
St. Augistine, fl 32095
[email protected]

Prosperous Internet Marketing Inc.
180 E. Burgess Road Suite D
Pensacola, FL 32503
[email protected]

DickKornbluth LLC
661 Fellows Ave.
Syracuse, NY 13210
[email protected]

Grandy & Associates LLC
2671 Continental Dr. Suite C
Green Bay, Wisconsin 54311
[email protected]


Ziglar Inc.
15400 Knoll Trail Drive Suite 103
Dallas, TX 75248
[email protected]

Tom Borg Consulting LLC
6426 Kings Mill Court
Canton, MI 48187
[email protected]



Pachter & Associates
PO Box 3680
Cherry Hill, NJ 08034
[email protected]

The Lampo Group
1749 Mallory Lane
Brentwood, TN 37027
[email protected]

Commercials On Hold

[email protected]

PO Box 500872
San Diego, CA 92150

BPC Consulting Inc.
1246 Stafford Crescent
Webster, NY 14580
[email protected]

Lewis Associates, Inc.
225 S Ridgeland Ave
Oak Park, IL 60302
[email protected]

2094 Autumn Leaves Circle
Green Bay, WI 54313

[email protected]

Galileo Communications, Inc.
2040 Fairfax Avenue
Cherry Hill, NJ 08003
[email protected]
(856) 874-00

Monopolize Your Marketplace
2555 SW Grapevine Pkwy, Ste 300
Grapevine, TX 76051
[email protected]

Robison Management Consulting
7484 Waters Edge Drive
Stone Mountain, GA 30087
[email protected]

E-Myth Benchmark
6000 Grandy Avenue
Des Moines, IA 50312
[email protected]

7414 Greatwood Lake Drive
Sugar Land, TX 77479



Callahan Roach
104 Lake Lyon Rd
Hawthorne, FL 32640
[email protected]

850 Ernst Dr
Green Bay, WI 54304

[email protected]

2671 Continental Dr
Green Bay, WI 54311

[email protected]

RescueDesk Virtual Assistant Services
849 E. Washington Ave.
Madison, Wi 53703
[email protected]

The Arizona Green Plumbers
PO Box 40111
Mesa, AZ 85274
[email protected]

3320 NW Brandt Place
Portland, OR 97229

[email protected]

Common Knowledge Software
101 Cardinal Leger – CP 51061 - Faubourg de l’Ile
Pincourt, QC
[email protected]

Aurora Pointe LLC
15621 W. 87th Street
Lenexa, KS 66219
[email protected]

Debbie Sardone
2616 Gamma Road
Flower Mound, TX 75028
[email protected]


The Blue Color Coach
570 S Westgate Dr.
Grand Junction, CO 81505
[email protected]
24342 N. 113th Place
Scottsdale, AZ 85255
Win Seminars
[email protected]

Lodestar Consulting Systems, Inc.
4625 East Brilliant Sky Drive
Cave Creek , AZ 85331
[email protected]

Marketing Edge Consulting Group

[email protected]

Guy Communications
1098 To Lani Drive
City, GA 30083
[email protected]

Wiremasters Electric Inc.
12201 SW 128 Court Suite 101
Miami, FL 33186

[email protected]

Abagnale and Associates
P.O. Box 701290
Tulsa, OK 74170

[email protected]

Dynamic Performance Institute
7325 North Oakley Ave. Suite 2
Chicago, IL 60645
[email protected]
773 262 8686

Pinnacle Service Group
6722 163rd Place SW
Lynnwood, WA 98037
[email protected]

College Wesleyan Church
4001 South Selby Street
Marion, IN 46952

[email protected]

Profitability Partners
4121 Nakema Drive South
City, FL 32257
[email protected]
(229) 686-55

Bill Stiles Associates
202 E Maitland Lane
New Castle, PA 16105

[email protected]

Plumbing Doctor
955 Business Park Drive
Dixon, CA 95620
[email protected]
530 756-2209

Friedel, LLC
2716 3rd Avenue North
Billings, MT 59101
[email protected]

Toprate Services Inc

Columbus, GA 31904
[email protected]
706 888 0815

Halle House Publishing
5966 Halle Farm Drive
Wiloughby, OH 44094

[email protected]
Phone Number

Service Roundtable
P.O. Box 270842
Flower Mound, TX 75037

[email protected]

Sunshine Plumbing and Heating
13575 East 104th Ave.
Commerce City, CO 80022

[email protected]
303 459 5469

Keeping Score, Inc
19111 Brookfield Drive
Auburn Township, OH 44023
[email protected]
440 708 2583

Direct Marketing Inc.
1123 Gaskins Road
Richmond, VA 23238

[email protected]

U.S. Learning LLC
[email protected]
Memphis, TN 38103
[email protected]

5821 Fiarview Road Suite 401
Charlotte, NC 28209
[email protected]

Joe Lowe Productions
2234 Southeastern Parkway
Owensboro, KY 42303

[email protected]

Profits Plus Sollutions
241 Driftwood Road, SE
St. Petersburg, FL 33705
[email protected]

SACS Consulting
520 South Main Street, Ste. 2512
Akron, OH 44311
[email protected]

2671 Continental Dr
Green bay, WI 54303

[email protected]

1020 Halifax Drive suite 104
Owensboro, KY 42301

[email protected]

Paul Nebrasky Plumbing & Heating
1019 Route 17 M Suite 3
Monroe, NY 10950
[email protected]

2160 US Hwy 41 W
Marquette, MI 49855

[email protected]

Jim Brown Company
PO Box 2218
Mountain Home, AR 72653

[email protected]

Prophit Marketing
154 North Broadway
Green Bay, WI 54303
[email protected]

Shafers Service Systems
109 E. Lexington Ave
El Cajon, CA 92020
[email protected]

Ligon Consulting, Inc.
68 Malaga Way
Hot Springs Village, AR 71909
[email protected]

216A 50th Street
Virginia Beach, VA 23451

[email protected]

Wright Assoc. Inc.
394 Lowell St.
Lexington, MA 02173

[email protected]

Schaal Heating & Cooling, Inc.
2701 6 th Avenue
Des Moines, IA 50313
[email protected]

PO Box 52404
Atlanta, GA 30355

[email protected]

Growing Your Business
515 Sonnet Drive
San Antonio, TX 78216

[email protected]

Applied Learning Associates
2146 NW Boulder Way Drive
Issaquah, WA 98027

[email protected]

15400 Knoll Trail Drive
Dallas, TX 75248

[email protected]
800 527-0306

2873 West Bainbridge Road
San Dieago, CA 92106

[email protected]

181 S. RiverHeath Way Suite 1200
Appleton, WI 54915

[email protected]

Aurora Pointe LLC
15621 W. 87th Street
Lenexa, KS 66219
[email protected]

HVAC "Business Doctor"
PO Box 216
Bloomfield, CT 06002
[email protected]

1760 Shooting Star Ave.
Fairfield, IA 52556

[email protected]

1121 Josephine Stret
New Orleans, LA 70130

[email protected]

104 McGee Dr
Dalton, GA 30721

[email protected]

HVAC Profit Boosters
13620 Brynwood Lane
Ft. Myers, FL 33912
[email protected]

Comfort Servcie Sales
2812 Crows Nest Circle
Uniontown, OH 44685

[email protected]

The Training Center
466 Germantown Pike
Lafayette Hill, PA 19444
[email protected]

Hardhat Presentations
3300 Irvine Ave Suite 135
Newport Beach, CA 92660
[email protected]

Van Hooser Associates
PO Box 643
Princeton, KY 42445
[email protected]

Grandy & Associates - Denver
9201 E. Mississsippi Avenue
Denver, CO 80247

[email protected]

Liebowitz & Associates, PC
980 N. Michigan Avenue, Ste 1400
Chicago, IL 60611
[email protected]

Mighty Duct, Inc.
28 Hasting Street
Mendon, MA 01756

[email protected]

Refrigeration Sales
9450 Allen Drive
Cleveland, OH 44125


Robert H. Ranck Inc.
2541 Marietta Ave.
Lancaster, PA 17601
[email protected]

Sales Improvement Professionals
1281 E. Magnolia
Ft. Collins, CO 80524
[email protected]

Collier Consulting Group
P.O. Box 1252
Dripping Springs, TX 78620
[email protected]

Callahan Roach
2706 West Pioneer Pkwy.
Arlington, TX 76010

[email protected]

Blue Dot Services, Inc.
PO Box 88130
Sioux Falls, SD 57108
[email protected]

Hudson Ink
40 Monroe Street
Montgomery, AL 36104
[email protected]

Robison Management Consulting
7484 Water's Edge Drive
Stone Mountain, GA 30087
[email protected]

Day One Alliance
17867 Kinder Oak Drive
Noblesville, IN 46062

[email protected]

Round Peg
9033 Sweet Bay Court
Indianapolis, IN 46260
[email protected]

400 Medinah Rd.
Roselle, IL 60172

[email protected]

Steve Boyd Presentations
31 Winston Hill
Fort Thomas, KY 41075
[email protected]

Intern'l Productivity Systems
PO Box 3665
Tustin, CA 92781

[email protected]


Roger The Plumber
7723 West 81st Street
Overland Park, KS 66204

[email protected]

Coloring Outside the Lines
514 Cavitt Avenue
Trafford, PA 15085
[email protected]

Merfeld & Schine, Inc.
39 Brenton Avenue
Providence, RI 02906

[email protected]

Communication Creativity
PO Box 909
Buena Vista, CO 81211
[email protected]



Hodes Company
856 Limerick Rd.
Schwenksville, PA 19470

[email protected]

Preeminent Technologies
90 Section One Road
Tieton, WA 98947
[email protected]

1020 Halifax
Owensboro, KY 42301

[email protected]
270 485 6282

304 South 20th Street
Fairfield, IA 52555

[email protected]

Contrs Financial Opportunity
2803 Julian Street
Houston, TX 77009

[email protected]

Coronado Financial
6407 Preston Hwy
Louisville, KY 40217

[email protected]

Sklar Consulting
783 Mediterranean Lane
Redwood City, CA 94065

[email protected]

Bare Bones Biz, Inc.
3120 South Know-It-All Lane
Rogersville, MO 65742
[email protected]

Ruther & Associates
8877 Bourgade
Lenexa, KS 66219
[email protected]

Hodes Company
PO Box 410107
Kansas City, MO 64141

[email protected]

Vision Energy Solutions
5104 Brady Court
Ellicott City, MD 21043
[email protected]

Roberts & Roberts
3400 Dartmouth
Plano, TX 75075
[email protected]

Power Negotiating Institute
1045 East Road
La Habra Heights, CA 90631
[email protected]

Grandy & Associates
1028 Standish Place South
Owensboro, KY 42301
[email protected]


Speaking From Experience, Inc.
6947 Coal Creek #100
Newcastle, WA 98059
[email protected]

Dottie Gandy & Assoc.
2024 West Kittyhawk Drive
Allen, TX 75013
[email protected]

Ultimate Service
319 N. Broadway
Green Bay, WI 54303

[email protected]

Gordon Oberg Business Coaches, L
4228 Del Mar Village Drive
Grandville, MI 49418
[email protected]

Tim Paulsen & Associates
67 Hillingdon Avenue
Toronto, OH 436
[email protected]

Market Hardware, Inc.
7200 Wisconsin Avenue Suite 312
Bethesda, MD 20814
[email protected]

Dwyer Group, Inc.
1020 N. University Parks Drive
Waco, TX 76707
[email protected]

National Foundation for Tax Plan
2230 N. University Parkway, #2C
Provo, UT 84604
[email protected]

Fresh Air Corp
4555 Groves Road Suite 16
Columbus, OH 43232
[email protected]

Business Navigators
P.O. Box 8505
Toledo, OH 43623
[email protected]

Quality Service Contractors
1490 N 300 E
Lehi, UT 84043

[email protected]

Squire Sanders
41 South High Street
Columbus, OH 43215
[email protected]

Chris Pine Associates, Inc.
P.O. Box 479
Pocasset, MA 02559
[email protected]

Quality Service Contractors
180 South Washington Street
Falls Church, VA 22046
[email protected]

Coscia Communications, Inc.
1605 Melrose Ave.
Havertown, PA 19083
[email protected]

PFJ Communications, Inc.
PO Box 702102
Dallas, TX 75350
[email protected]

Breathing Space Institute
3202 Ruffin Street
Raleigh, Raleigh 27607
[email protected]

Keeping the People, Inc.
13488 West 126th Terrace
Overland Park, KS 66216
[email protected]

Performance Strategies, Inc.
2312 Clairmont Road NE
Atlanta, GA 30329
[email protected]

2671 Continental Dr
Green Bay, WI 54311

[email protected]

Encore Seven, Inc.
111 Scenic Ridge Court NW
Calgary, AB
[email protected]

Sanborn and Associates, Inc.
818 E Sumner Drive
Highlands Ranch,  80126
[email protected]

Keenon & Associates
628 E. Sherwood
Schaumburg, IL 60193

[email protected]

Grandy & Associates
2671 Continental Dr. Suite C
Green Bay, WI 54311
[email protected]


273 E Main St
Glocester, MA 01930

[email protected]

Business News Publishing
1050 IL Route 83 Suite 200
Bensenville, IL 60106

[email protected]

Roger The Plumber
7723 West 81st Street
Overland Park, KS 66204

[email protected]

100 Percent Customer Satisfaction


The  big box stores are doing the trades industries a huge disservice with their poor customer service.  100% Customer Satisfaction is achievable. Roger Peugeot shares his advice on how to achieve 100% customer satisfaction and increase your profitability.

101 Five Star Profit Building Tips From Actual Contractors


You are about to listen in on Jim’s session at the National PHCC Convention with actual contractors in attendance. Jim gives out cash awards to contractors across the nation who present innovative ways to cut costs and/or increase sales and profits. He will be summarizing 101 of those ideas. Hang onto your hat….here we go!

15 Key Performance Indicators To Track For The Service Department


You will never hit a goal that wasn’t set, however the reverse is also true. Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability. Tom is going to share 15 Key Performance Indicators every service tech should be measured against. When your techs hit these goals you will be profitable in your service department.

15 Things All Successful Companies Have In Common


Have you ever looked at other, seemingly profitable, companies and asked yourself; “I wonder what they are doing that we are not?” If so, you are about to find out. This presentation will highlight the fifteen areas that every successful company has totally under control. Apply them to your company and guess what? You can be profitable too!

17 Business Tips For New Companies


It is not easy starting a new business.  This program is designed to provide a few foundational “business” tips that you will not find in most books.



Seventeen (17) Business Tips

  • Positioning the Owner Within the Labor Pricing Model
  • Tips on Setting Up A Chart of Accounts
  • Utilizing QuickBooks Along with a Few Tips
  • Enter Data in QuickBooks – CPA vs. In-House
  • Monthly Financial Reviews
  • Frequency of Recalculating Hours Rates
  • Joining a Mixed Group
  • Creating Weekly Saving Mounts Up Quickly
  • Funding Dissatisfied Customer Complaints
  • Suggestions for Covering Credit Card Fees
  • Creating a Totally Separate Checking Account for Payroll
  • Creating and Utilizing a Formal Collections Policy
  • Getting Deposits on Jobs and How to Handle the Money
  • Collecting on the Spot for Service
  • Establishing a Line of Credit plus the Benefits and Dangers
  • Tips for Keeping Credit Cards Paid Off
  • Benefits of Keeping Suppliers Paid Up and the How to Do It!

21 Ideas for Creating a Sales and Service Culture


Short Summary: Having an outstanding sales and service culture will attract better employees, word of mouth will create more customers and your competition will not know how to respond. This presentation includes twenty-one ideas on how to increase the sales and service culture of your company.

31 Ideas For Improving Customer Relations


Larry Winget will share 31 things that you can do today to improve your companies customer relations.

31 Principles for Becoming Better Leaders


Like it or not, everyone listening to this presentation is a leader. Well if you are a leader, why not learn to be the best you can be? Larry is about to present 31 principles towards becoming a more effective leader.

31 Principles For Making More Sales


If you are like most companies you would love to increase your sales….. but you have no idea how to do it. Now you have some direction. Larry is going to share his “31 Principles for Making More Sales.”

5 Critical KPIs for Demand Service


This program by Bill Kinnard, President of Grandy & Associates, explores the 5 most critical Key Performance Indicators that business owners should look for in employees who perform demand service. You will learn what the KPI’s are and how to track them to get the most out of your technicians. 

50 Places To Find Techs Right Now!


Contractors across the country, in all the trades, are saying the same thing. “We have more work than we can handle. The major factor limiting our growth is our ability to find quality techs.” This presentation may not solve all your problems but it will give you at least fifty (50) more places to find those needed techs.

6 Things All Contractors Need to Understand


Short Description of the Presentation:

Some things cannot be learned by the road of hard knocks.  This presentation will deal with six things every contractor needs to know but will seldom be found in a book or presented in a seminar.  Tom Grandy, founder of Grandy & Associates and Bill Kinnard, president of Grandy & Associates will discuss each in detail based on 35+ years of business training.


  • Labor Pricing Needs to be Calculated Based on Cash Flow Dollars, NOT Accounting Dollars


  • Failure to Build Debt into the Company’s Hourly Rate Is A Formular for Disaster.


  • Growth Does Not Necessarily Equal Increased Profit


  • Departmentalization Is Critical (each department needs its own unique hourly rate)


  • All Residential Service Work Needs to be Priced Based on Flat Rate Pricing


  • Fear Factor of Raising a Company’s Hourly Rate Is On the Part of the Company…Not the Customer!

A Panel Group Discussion on the Benefits of Peer Groups


Peer groups are great resource for companies that want to grow, if they have thick skins.  This presentation is a group discussion, between contractors, about how peer groups are organized, what the benefits are and how they function.


  • Overview of a peer group
  • How to recruit new members
  • Normal format of the meeting
  • Optional formats
  • What happens between meetings
  • Value of different trades within the same groups
  • The challenge of being vulnerable
  • How company employees react about being interviewed during a peer group visit
  • Benchmarking financials
  • Focusing on the big five
  • Non-disclosure agreements from members
  • Other Key Performance Indicators to discuss
  • Time and financial commitment required

Other possible peer group models

A Presentation Manual is Priceless


Jim has taught many companies across the country the proper methods of selling, based on relationships. Jim will be sharing with us one of the key elements of the process – how to properly use a presentation manual. In fact, Jim is going to walk the listener through the step-by-step process of how to create a very effective presentation manual for your company.

A Professional On Hold System Will Increase Your Sales and Profits


A professional on hold system instantly tells the customer you are a professional business. And best of all, the on hold message system provides over 5000 opportunities a year to market your specific products and services to people that already know about you…..and have called your company.

Advice From A Financial Lender


Dealing with financial institutions and having to open a line of credit is often a dreaded but necessary aspect of business ownership. Karl Spaay outlines why having a good and established relationship with your banker is important and discusses how to approach borrowing. In this presentation, he talks about what cash flow questions you should expect Lenders to ask and the records they may request.  He touches on how short-term borrowing is a bridge for gaps between receivables and how when used properly these lines of credit can keep your business running smoothly without landing you in a mountain of debt.

Are Your Techs Bringing In The Money They Should?


Service should be the most profitable department within your Company, but it usually is not. Why? Few company owners and/or service managers set goals for their techs and then measure their productivity against those goals. Bill will be sharing a couple Key Performance Indicators that every owner and /or service manager needs to be tracking to properly evaluate the performance of each technician.


One of the best kept secrets in today’s world of small business is bartering. Yes, bartering has been around for thousands of years, however, only recently has it come to the forefront in terms of business owners. This program covers the how, when, where and why of “business” bartering.


Are you ready for a fresh look at marketing? Russ is known for his unique approach to marketing. His whole direction involves making YOU the brand, not what equipment or product you carry. You are going to enjoy this fresh look at marketing your company.

Becoming The Brand Leader


Short Summary:

Your brand is not what you decide it is….it’s what the consumer “thinks” about your organization.  This program is all about positioning your company as the local brand leader with many practical suggestions on how to accomplish that task.

Becoming The Local Expert Using Talk Radio


Joe is a lifelong radio announcer that has interviewed countless company owners over the past 30+ years. One of the most effective ways Joe has found to promote a company is for the owner to do a routine question/answer “Ask the Expert” session each week on the radio. Once you listen to Joe’s presentation on “talk radio” this form of marketing may just move near the top of your marketing priority list.

Bill Blees’ Principles Still Work


Bill Blees was born in 1892 and got involved in the automotive industry after college. During the depression he came up with the idea of automobile dealer financing and developed the accounting system for the auto industry that is still in use today. After retirement he provided the first business training for contractors in the industry.

Biscuits Fleas and Pump Handles


Many of us have heard Zig Zigler’s famous statement “You can get everything you want in life if you are willing to help others get what they want.” This presentation will detail how to reach your goals while being thoroughly entertained as only Zig Ziger can do.

Blueprint for Successful Networking


Building relationships with other high quality companies promotes your services and increases your credibility. Networking partners do not need to be resold again and again and your network of partners establishes your company as a “professional” throughout your area. By the way did I mention that the networking process also increases your sales and profits!

Building A Business That Will Run Without You


Most people start a business to improve their quality of life. To accomplish that goal the business must be able to “run without you”. Debbie is going to share dozens of ideas on how to tweak your business so it truly can run without you being there.

Business Lessons from a 39 Hour Bike Ride


Short Summary: What does a 39-hour, non-stop, bike ride across Florida have to do with running a successful business? Actually, a lot! Gerry Kinnard is going to share his adventure and how it relates to the basics of running a profitable business.

Cardinal Sins of Leadership


Have you every listened to, or watched, someone that you considered a real leader. Then weeks, months or years later you see them in a different light. During this presentation Phil is going to outline some of the major mistakes leaders often make….ones each of us must try to avoid.

Cash Flow and Cash Flow Budgeting


A company can be priced absolutely perfectly….. and still go out of business because of cash flow problems. Improper labor pricing is the number one killer of small businesses in this country but the second biggest problem is cash flow. This presentation will walk you through the step-by-step process of developing a month-by-month, department-by-department cash flow budget. If you want to learn how to create a budget for your company, this presentation will be a huge help.

Choices That Make Good People Great


Dottie is speaking on the topic of “choices”. After listening to Dottie you will fully realize how important every decision you make really is.

Choosing Your Successor


Short Description of the Presentation:

Choosing a successor is one the most important decisions a company owner will ever make.  When properly done the process will take 3-5 years.  This presentation covers a number of things to think about during the selection process.

Coaching and Retaining Your Talent


When employees work at peak performance it affects the bottom line in a very positive way. The key is knowing how to properly coach team members who will in turn increase efficiency and reduce turnover. Coaching is helping others to develop insights and actions to understand mutually understood goals. Learn how coaches can help their employees identify development and grow their present and potential strengths.

Coaching for Performance Improvement


Do you have any employees that are underperforming? Disengaged employees are one of the biggest concerns facing management today. How do you “fix” the problem? One way is through coaching….but few really know how to coach. The good news is that this presentation will provide the foundation stones needed in order to effectively coach your employees to their next level of productivity.

Coloring Outside The Lines


Think outside the box. We have all heard it but there is a problem, no one ever tells us “how” to do it. Jeff invests a huge amount of his time teaching company owners how to color outside the lines. If you are ready for some fresh thinking you will enjoy listening to Jeff.


There is no better marketer than Matt Michel. Matt is recognized as the “marketing guru of the industry”. His presentation will inspire you to try some new things, perhaps for the first time. Matt is going to share a variety unique marketing ideas that will help your company continuously move towards profitable growth.

Communication Clinic How To Avoid The Most Common Business Mistakes


Short Summary: Clear, proper and positive communication is critical when it comes to communicating with people through emails, presentations and/or personal interaction. This presentation will review the most common mistakes and how to correct them.

Communication The Map to the Party


Short Summary: High quality winning organizations have a culture of communication that is intentional and effective. It is literally the map to the party. This presentation is an actual recorded section from Dave Ramsey’s multi-day EntreLeadership program.

Company Culture – The Glue That Holds Things Together


Short Summary:

If you’re paying good wages and benefits, but are still having trouble keeping employees, it probably has something to do with your company culture.  This program is about developing team culture in order to retain the people you have.

Conquering Unrelenting Information Overload


Information is coming at us from every direction. In the old days it was simply newspapers, TV, radio and a full mailbox. Today it’s coming from everywhere…all the time! If it’s not a text message or cell phone beeping at us, it’s the internet, Facebook, Twitter and dozens of other sources. It’s information overload! This interview with Jeff Davidson may just provide a little more order to your day and peace to your life.

Content Marketing: Google Got it Right


Things have changed in the marketing world. Traditional marketing has lost much of its value and web-based marketing has not lived up to its expectations. The new breed of marketer is utilizing content marketing. Building trust with your current and perspective customers is what it’s all about and content marketing can make that happen!

Contractor Personality Types Part 1


This is Part 1 of a two part series. Roger Dawson will describe the (4) four types of personalities most contractors possess. During his presentation he will help each of us determine which group we would belong in and how to overcome the weaknesses we find.

Contractor Personality Types Part 2


During Part 2 of this series Roger will give us some very positive suggestions on how to make our personalities work more effectively when it comes to dealing with both customers and individuals.

Contractors Tactics and Counter Tactics


Everyone eventually finds themselves in a position of negotiating. Roger is going to share another portion of his nationally acclaimed series on negotiating, this time covering tactics and counter tactics.

Converting Phone Calls Into Sales


Every company invests significant amounts of time and money getting the phone to ring. This program covers the next step which is mastering phone call conversion. Stated another way, how do we turn the call into a sale and/or a new customer. That is what the presentation is all about.

Creating a Winning Bean Team


Every owner must become aware of their “Known Financial Position” (KFP) in order to identify strengths and weaknesses and to know if you’re pricing is correct. Ellen will take you through the process of creating a “winning bean team” that will provide accurate information in an understandable way.

Creating Employee Incentive Programs


Today’s employee is not like those of the past year. In order to get most employees to do their best, at least in today’s world, usually requires some sort of an incentive program. Jim will share about some of the great employee incentive programs he has seen, and has helped to develop.

Customer Complaints – Making Lemonade Out Of Lemons


Jim has drawn from his many files on customer complaints. He will share some valuable information concerning the 4% of unsatisfied customers who take the time to contact your company. Complaints are not bad ….. if you grow from them. It’s time to turn lemons into lemonade!

Customer Response Cards – No Longer An Option But A Necessity


If you are going to be successful in today’s business world you had better fully understand how your customer sees your company….from their perspective. Mike is going to give you an outline of how to design a very effective customer response card that will provide the information you need to take your company to the next level.

Danger – Trouble Ahead!


Tom has seen companies come and companies go and he has also watched companies ignore many of the “danger” signs along the road to going out of business. Check out these points of danger to be sure your company is not heading down the wrong path….without your knowing it.

De-Stressing the Service Business


Stress is part of every day life. However when stress becomes chronic it can affect our health, our job, personal relationships, and even the overall productivity of the company we work for. This presentation will help us identify stress and will cover lots of ways to de-stress the workplace leading to happier, and more productive lives.

Death By Service Agreemnt


Short Description of the Presentation: Sometimes it’s good to ask the question “Why are we doing what we are doing?” That is what this presentation is all about. It will challenge age old theories of why we offer service agreement in the way that we do. Prepare to be upset!

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